Express Shipping for 12/24 ETA: Order by 12/19, 11:59pm PT
Free Ground Shipping for 12/24 ETA: Order by 12/12, 11:59pm PT
Firstly, we want to thank you for your purchase from us! We hope you love what you receive.
Upon receiving your order, we will work as swiftly as possible to ship it out to you. Ground orders typically take 2-4 business days to process. Expedited orders will be processed and shipped out by the next business day.
Holiday: All orders placed between November 10th and December 24th will fall under our holiday extended return policy. You will have until January 10th to contact us regarding a return. All sale items bought during this time will be eligible for exchange or store credit through January 10th.
We hope you love your purchase from us but we understand that sometimes people change their minds. We try to accommodate our clients where we can in these instances.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging.
Please contact us at email@example.com to initiate a return. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return inquiries at firstname.lastname@example.org.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products + wellness products). Please reach out to us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. However, sale items bought during the holiday extended return period, between November 10th to December 24th, will be eligible for exchange or store credit.
Damages + Issues
If your item is defective or damaged, we are happy to work with you to figure out a solution. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can make the situation right.
When contacting us about a damaged item/package, please share images of both the broken item and the shipping box in your email to us.
The fastest way to ensure you receive your preferred item is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are working on a swifter way to accomplish this in the future.
Once received and inspected, if your return is approved you’ll be immediately refunded to your original payment method and will receive an email confirming your return/refund. Please note it can take up to 10 days for your bank or credit card company to process and post the refund.
Any and all questions regarding the above information can be sent to email@example.com